A complete understanding of performance is essential in today's VUCA environment. KPIs serve as crucial navigational aids that assist individuals, departments, and the organisation in determining if their current trajectory aligns with plans and priorities.
By highlighting performance levels and identifying problem areas, the appropriate selection of indicators will ensure that no crucial component of your business or performance strategy is missed.
The expression "What gets measured gets done" by Peter Drucker emphasises how important it is to have efficient KPIs in place and a keen awareness of performance in all important areas within a department – right down to individual team members, is essential for those who want to be effective leaders. Without this type of navigation and a strong set of indicators, managers and supervisors risk making judgment decisions that may not support the vision and strategy of their team or organisation.
One thing that all successful yearly performance appraisal meetings have in common is that planning, and preparation are crucial components of the process. It is not enough for managers and supervisors to simply fill out the employee evaluation form and schedule a meeting; instead, they must take the time to carefully prepare for the meeting, accurately assess their employees' performance, actively engage with the appraisee and provide helpful feedback. It is also critical that the rating and comments must be in alignment in order to avoid legal entanglements.
In this interactive programme, we will build the line management's ability and skill to conduct meaningful and drama-free appraisal meetings from start to finish.
