In-House Training

Success in today's highly competitive business environment depends not just on your knowledge but also on your ability to communicate and carry yourself well in the corporate world. This session is designed to provide team members with the fundamental know-how and abilities needed to confidently and gracefully manoeuvre the sometimes complicated world of contemporary business etiquette.

Regardless of participants’ positions whether from executive leadership to new hires at your company, this training will help your employees and by extension your business to successfully stand out in a positive manner.

• The organisation’s image and you
  
• You are the image maker: The power of personal branding
  
• Are we back to handshaking in a post-COVID world?
  
• Office/cubicle etiquette
  
• Telephone etiquette
  
• Mobile phone etiquette
  
• E-mail etiquette
  
• Virtual meeting etiquette
  
• Introduction and greetings
  
• Power of networking
  
• Networking dos and donts

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Up to 10 participants: $6,100.00 plus vat per organisation
Up to 20 participants: $7,700.00 plus vat per organisation

Call for non-member pricing

Method: Virtual | Duration: 4 hours | Dates and Times: Flexible

As one of the first points of contact with employees, line managers and supervisors must have a working knowledge of critical labour laws and an ability to identify possible issues in the workplace. Oftentimes, the first response to an employee grievance, disciplinary issue or other matters can determine the likelihood of a successful or failed outcome, or a subsequent trade dispute. Additionally, failure to comply with the provisions of key labour laws will undoubtedly expose the business to unnecessary risks that will cost the organisation valuable time, money, productivity and other resources. Is this a risk you are willing to take during this tumultuous time?

This programme will help leaders by demystifying various aspects of critical labour laws pertinent to the protection of workers and ensure that your management team is prepared and confident in their ability to address workplace issues and legal challenges as they arise.

• The Industrial Relations Act
  
• The Equal Opportunity Act
  
• Maternity Protection Act
  
• The Occupational Safety and Health Act
  
• Examination of pertinent judgments

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Up to 10 participants: $6,100.00 plus vat per organisation
Up to 20 participants: $7,700.00 plus vat per organisation

Call for non-member pricing

Method: Virtual | Duration: 4 hours | Dates and Times: Flexible

Performance management plays a critical role in any successful business, but managing and documenting workplace performance can become overwhelming and ineffective when done reactively after a problem occurs. Without a structured and clear approach, employees will not know what is expected of them and departments or organisations can find it difficult to meet productivity levels and standards of performance. Geared towards any person with responsibility for managing and leading others, this session will explore various methods to recognise, communicate and document workplace performance in a proactive manner.

Whether you operate in an onsite, fully remote, or in a hybrid work environment, we will also discuss effective strategies for maintaining employee engagement while managing employee performance to achieve mutually beneficial outcomes.

• A probationer vs. a permanent employee
  
• Coach vs. discipline: When are they appropriate?
  
• Communication strategies prior to formal discipline
  
• Implementing and following the progressive discipline process
  
• Documentation must-haves
  
• Key content for performance appraisals
  
• Review of key industrial relations judgments on performance

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Up to 10 participants: $6,100.00 plus vat per organisation
Up to 20 participants: $7,700.00 plus vat per organisation

Call for non-member pricing

Method: Virtual | Duration: 4 hours | Dates and Times: Flexible

Regardless of the type of organisation, it has long been said that any organisation with customers is in the “people” business. This means that once you are dealing with people, there will be emotions, attitudes, frustrations and a number of other types of good as well as undesirable behaviours. How your staff responds to challenging customer issues or concerns is paramount to maintaining the organisation’s image and reputation. In our hyperconnected society, one negative experience can quickly go viral on various social media platforms, ultimately impacting the choices potential customers make and a company’s bottom line.

This programme will provide your team with the knowledge, exercises, and techniques to professionally and empathically respond to challenging customer situations with confidence, thereby allowing the organisation to maintain its edge and stand out from the competition.

• Why it is critical to be an emotionally intelligent service provider?
  
• Customer service in the age of AI
  
• The image and behaviours of a service professional
  
• Steps to building a service mindset
  
• Applying the RATER Model in our service interactions
  
• Techniques to enhance our interpersonal communication skills
  
• Managing challenging customers
  
• Lessons from poor customer service engagements caught on tape
  
• Strategies that aid in reducing stress as a service

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Up to 10 participants: $9,100.00 plus vat per organisation
Up to 20 participants: $11,500.00 plus vat per organisation

Call for non-member pricing

Method: Virtual | Duration: 6 hours | Dates and Times: Flexible

Both leading and supervising in the 21st-century workplace are tasks that have become increasingly complex. Organisations are not only required to navigate the changing structures of work and a highly enlightened workforce, but they are also facing changes and new challenges driven by political, economic, social, technological, legal, health and environmental issues. Reinvention in the face of fast, continuous change and complexity requires a different calibre of supervisors - individuals that are resilient, who can both perform and encourage performance by nurturing their reports to flourish and achieve their full potential.

Frontline supervisors continue to perform one of the most important functions, given the influence they hold over employees and the responsibilities with which they are entrusted to maintain the highest level of productivity. It is therefore imperative that every supervisor at the organisation is able to adopt a mindset and attitude that will allow them to respond competently to changing times.

This workshop is designed to equip future, new and seasoned supervisors with the requisite mentality, approach and skillset to improve their ability to self-manage while simultaneously improving the relationship and performance of their direct reports.

• The evolving world of work: The present to the future
  
• Emotional intelligence for enhanced leadership
  
• Adaptative leadership in the age of AI
  
• Coaching 101
  
• Industrial Relations basics
  
• Developing a culture of accountability, learning and development
  
• Communicating for continuous improvement and feedback

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Up to 10 participants: $9,100.00 plus vat per organisation
Up to 20 participants: $11,500.00 plus vat per organisation

Call for non-member pricing

Method: Virtual | Duration: 6 hours | Dates and Times: Flexible

This hands-on programme is designed to equip your management team with a practical overview of the current Industrial Relations (IR) landscape and the various elements that govern the workplace in Trinidad and Tobago. We will examine the role of your team or organisational leaders when treating some of the most common or challenging situations and explore the possible IR implications. This engaging workshop will provide your organisation’s leadership team with the skills necessary to identify, manage, and resolve issues that will inevitably arise - whether within a team, department, among employees, or involving oneself.

• Industrial Relations Basics
  
• Management Rights and Responsibilities
  
• Employees Rights and Responsibilities
  
• Managing Grievances Systemically
  
• Managing the Disciplinary Process
  
• What you should never say to an employee
  
• Elements of a warning letter
  
• Reviewing of key industrial relations judgments
  
• Case Study

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Up to 10 participants: $9,100.00 plus vat per organisation
Up to 20 participants: $11,500.00 plus vat per organisation

Call for non-member pricing

Method: Virtual | Duration: 6 hours | Dates and Times: Flexible