Driving Performance With KPIs: A Step-by-Step Approach

A complete understanding of performance is essential in today's VUCA environment. KPIs serve as crucial navigational aids that assist individuals, departments, and the organisation in determining if their current trajectory aligns with plans and priorities.

By highlighting performance levels and identifying problem areas, the appropriate selection of indicators will ensure that no crucial component of your business or performance strategy is missed.

The expression "What gets measured gets done" by Peter Drucker emphasises how important it is to have efficient KPIs in place and a keen awareness of performance in all important areas within a department – right down to individual team members, is essential for those who want to be effective leaders. Without this type of navigation and a strong set of indicators, managers and supervisors risk making judgment decisions that may not support the vision and strategy of their team or organisation.

TOPICS TO BE COVERED

• Differentiating between performance objectives vs. performance indicators
  
• Types of performance indicators
  
• The importance of KPIs to organisational success
  
• The framework for linking the organisation's mission, vision and strategy to KPIs
  
• Determining SMART KPIs for a team member
  
• Performance measurement and analysis:
  
  • Interpreting KPI results.
  • Identifying trends, patterns, and outliers
  • Root cause analysis for performance issues
• KPI communication and feedback
  
• KPI pitfalls and challenges
  
• Activity: Craft a performance or behavioural KPI

Who Should Attend? Business Owners, General Managers, HR Professionals, IR Practitioners, Managers, Supervisors, Team Leaders, and other persons responsible for people management or setting performance targets in a business or organisation

Dates: Tuesday, 3rd December 2024 | Time: 8:30 a.m. - 12:30 p.m.

Cost (per person): $1,000.00 plus vat (ECA Members) | $1,400.00 plus vat (Non-Members)