Competency Driven Hiring: A Practical Approach

Competency Driven Hiring: A Practical Approach


In the interview phase, potential candidates are usually ready for the standard set of questions, with answers that are typically predictable from candidate to candidate. This means that they don't always provide a true picture of the applicant, their prior performance, the possibility of an organisational fit, or the likelihood of success in the future in the role that they want.

By utilising a competency-based approach, interviews are known to be far more successful in identifying and evaluating the transferable skills, talents, experiences, and mindsets needed for a certain position. The goal of this course is to enhance the participant's self-assurance, competence, and ability to conduct successful and effective competency-based interviews.

This, in turn, will allow participating organisations to derive more value from the interview process and increase the likelihood of selecting the best possible candidate for vacant positions. Moreover, utilising competency-based interviewing techniques can also mitigate some risks associated with the legal, reputational and financial costs many organisations bear as a result of bad hiring decisions.



The Equal Opportunity Act and the Recruitment Process
  • Key points in the legislation
  • Strategies to eliminate the risks
The Screening Process
  • Selecting the best possible candidates
  • Ways to identify possible attitudinal issues
  • Exercise: Deciphering the resume - what's off? 
  • Exercise: Addressing concerns in the resume 
The Interview
  • Reliability and validity of interviews
  • Other Interview modes to consider/incorporate (blind, gamification etc.)
  • How does a competency-based interview differ from other types of interviews?
  • Structuring Competency-based Interviews
  • Developing questions based on job competency needs
  • Open and closed-ended questions

The Interview (cont'd)
  • Hypothetical questions: When and how?
  • Questioning: The dos and don’ts
  • Exercise: Developing competency-based questions
Structuring Competency-Based Interviews
  • Setting the physical environment: The dos and don’ts
  • Setting the environment virtually the dos and don’ts
  • The panel: Structure and composition 
  • Use of a competency-based interview guide
  • Capturing, evaluating, and selecting
  • Keeping notes of responses
  • Exercise: Conduct a competency-based interview from start to finish


Dates: Thursday 18th & Friday 19th March 2024 | Time: 9:00 a.m. - 3:30 p.m. (daily)

Cost (per person): $2,600.00 plus vat (ECA Members) | $3,640.00 plus vat (Non-Members)


For further details please contact:
Training Department | 1 (868) 675-5873/638-6463

Ms Laura Rosales | ext. 246 | This email address is being protected from spambots. You need JavaScript enabled to view it.
Ms Shantala Reece-Whiteman | ext. 248 | This email address is being protected from spambots. You need JavaScript enabled to view it.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Event Information

Event Date 18/04/2024 9:00 am
Event End Date 19/04/2024 3:00 pm
Individual Price Members: $2,600.00, Non-Members: $3,640.00 (plus vat per person)
Location Online - ZOOM Meeting

We are no longer accepting registration for this event