A Practical Guide to Process Mapping for Workflow Optimisation

A Practical Guide to Process Mapping for Workflow Optimisation

Dr. Edward Deming famously said, "If you can't describe what you are doing as a process, you don't know what you're doing".

Process maps are the visual representation of that "doing", offering a clear and concise understanding of how work gets done in an organisation. It demonstrates who is responsible and accountable for various activities thereby letting the organisation, department, line management or staff gain greater efficiencies, which saves both time and money.

It also allows all concerned to identify redundancies quickly, remove duplication and increase the understanding of key steps and responsibilities within any policy, process or procedure.

 

TOPICS TO BE COVERED

  • What is process mapping?
  • Identifying key functions that should be mapped
  • Using process maps to reduce wastage and improve efficiency
  • Software, templates and tools that aids process mapping
  • Symbols and their purpose
  • The process flow: A step-by-step guide
  • Common errors made when process mapping and how to avoid them
  • Leveraging process improvement strategies
  • Practical Exercise

 

Date: Thursday, 15th August 2024 | Time: 9:00 a.m. - 2:00 p.m.

Cost (per person): $1,200.00 plus vat (ECA Members) | $1,680.00 plus vat (Non-Members)

FACILITATOR

La Toya Griffith Photo

Ms. La Toya Griffith
Human Resources Consultant

La Toya Griffith is a Certified HR Professional with 15 + years of meaningful experience integrating HR initiatives with strategic business goals to ensure superior organizational performance.

In addition to her technical competencies in the coordination and management of Strategic Planning sessions, Human Resource Audits, Compensation Surveys, Satisfaction/Engagement Surveys and Training Needs Analysis, La Toya has designed, developed, implemented and evaluated systems relating to Performance Management, Job Analysis, Business Process Re-engineering and Policy Development. Whenever she can be of service, La Toya continues to share her knowledge, skills and abilities.

Event Information

Event Date 15/08/2024 9:00 am
Event End Date 15/08/2024 2:00 pm
Individual Price Members: $1,200.00, Non-Members: $1,680.00 (plus vat per person)
Location Online - ZOOM Meeting

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