Grievance Management for Line Managers and Supervisors

When an employee perceives any form of injustice, whether related to workplace relationships, disciplinary processes or the application of terms and conditions of employment they have the option to initiate a formal grievance procedure or complaint process.

In an ideal scenario, companies would diligently investigate all complaints since the filing of a grievance serves to formally document the existence of an issue. Where an employer is found to have been deficient in attempting to or addressing a grievance, there may be grounds for the employee to pursue legal recourse.

This programme is designed to help participants gain a better understanding of the grievance process, particularly for those with responsibility for supervising or managing team members. Participants will explore how to establish an efficient and fair grievance management system that ensures the timely resolution of employee concerns, promotes a positive work environment, and fosters employee trust and satisfaction, while mitigating the risk of potential conflicts and their associated costs.

TOPICS TO BE COVERED

• Evaluation of the term Workplace Grievance
  
• Major Causes of Grievances
  
• The Rights and Responsibilities of Management and Employees
  
• Dealing with employee work-related concerns and grievances
  
• Effective communication and emotional intelligence
  
• Investigating a grievance
  
• Stages of the grievance handling procedure
  
• Activity and Case Analysis

Date: Thursday 23rd May 2024 | Time: 8:30 a.m. - 12:30 p.m.

Cost (per person): $1,300.00 plus vat (ECA Members) | $1,500.00 plus vat (Non-Members)