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SUMMARY:Grievance Management for Line Managers and Supervisors
DESCRIPTION:When an employee perceives any form of injustice\, whether rela
 ted to workplace relationships\, disciplinary processes or the application
  of terms and conditions of employment they have the option to initiate a 
 formal grievance procedure or complaint process.
 In an ideal scenario\, 
 companies would diligently investigate all complaints since the filing of 
 a grievance serves to formally document the existence of an issue. Where a
 n employer is found to have been deficient in attempting to or addressing 
 a grievance\, there may be grounds for the employee to pursue legal recour
 se.
 This programme is designed to help participants gain a better unders
 tanding of the grievance process\, particularly for those with responsibil
 ity for supervising or managing team members. Participants will explore ho
 w to establish an efficient and fair grievance management system that ensu
 res the timely resolution of employee concerns\, promotes a positive work 
 environment\, and fosters employee trust and satisfaction\, while mitigati
 ng the risk of potential conflicts and their associated costs.
DTSTART:20240523T123000Z
DTEND:20240523T163000Z
DTSTAMP:20240425T161019Z
ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org
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