Writing Key Performance Indicators for Line Managers and Supervisors

Key Performance Indicators (KPIs) are vital for understanding whether an individual, team, department and, by extension, the organisation is on the right track. The right set of indicators will shine a light on performance and highlight areas that need attention. It is often said, "What gets measured gets done", so without the right KPIs, managers and supervisors can find themselves sailing blindly. Effective leaders should be aware of the performance of all critical dimensions within their respective departments or portfolios, even distilling it down to a specific individual or team.

As you plan for 2024, this intensive programme will demystify KPIs while enhancing the ability of line managers and supervisors to develop and write accurate, compelling and concise KPIs for their team members.

TOPICS TO BE COVERED

• Types of Performance Indicators
  
• Linking the organization's mission, vision and strategy to KPIs
  
• Determining SMART KPIs for a team member
  
• Performance Measurement and Analysis:
  
  • Interpreting KPI results.
  • Identifying trends, patterns, and outliers.
  • Root cause analysis for performance issues.
• KPI communication and Feedback
  
• KPI Pitfalls and Challenges
  
• Activity: Writing KPIs - Behavior and performance

Date: Thursday, 7th December 2023 | Time: 9:00 a.m. - 12:00 noon

Cost (per person): $800.00 plus vat (ECA Members) | $1,200.00 plus vat (Non-Members)