Cost

$995.00 plus vat (ECA Members)

$1,400.00 plus vat (Non Members)

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This programme is designed to provide participants with the skills needed for effective supervision of staff. The intent is that participants will understand that in their role as supervisors, they personally have a great deal of influence on performance, retention and morale in the organisation.

Learning Outcomes

Successful completion of this programme will increase a participant’s knowledge and ability to:

• Understand and define the role and function of supervisors.
• Identify the skills required for effective supervision.
• Understand the difference between Leaders and managers.
• Examine the attitudes, behaviours and characteristics of effective leaders.
• Incorporate effective emotional intelligence skills in their daily lives.
• Identify and practice effective communication and experience how improved listening and feedback skills can positively affect workplace interactions.
• Implement tools for effective conflict management and problem-solving.
• Align rewards and recognition with values, behaviours and objectives.
• Improve their overall personal effectiveness.

Facilitator

Indira Siewsaran

Cost

$1,995.00 plus vat (ECA Members)

$2,800.00 plus vat (Non Members)

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Topics to be Covered

• Understanding self
• Emotional Intelligence
• Listening skills and communicating effectively
• Managing the problem
  • reason for the problem
  • what to say
  • what can be done to rectify the problem
  • ways to turn the difficult problem/situation into a positive

Cost: $995.00 plus vat (Members)

$1,400.00 plus vat (non-members)

Register

OBJECTIVE

To give participants the relevant tools to effectively address the issue of excessive sick leave in their organizations.

TOPICS INCLUDE

• Types of Sick Leave clarified
• What a Sick Leave Policy should look like and addressing gaps in your Sick Leave policy.
• A step by step guide in dealing with Sick Leave abuse
• The rights of the Employer

Cost: $995.00 plus vat (Members) | $1,400.00 plus vat (non-Members)

Register