Training and Sensitisation Session Calendar

Objective

To give participants a holistic understanding of their rights and responsibilities as HR professionals and how they can effectively manage grievances and disciplinary issues as they arise.

Topics

At the end of the session participants will be able to identify and understand:

• The rights and responsibility of the Worker and the Employer
• The importance of how to manage the probationary period in the employment relationship.
• What is progressive discipline and how is it administered.
• How to develop a grievance procedure.
• Dealing with unauthorized absence from work.

Cost

$1,895.00 plus vat (ECA Members)

$2,700.00 plus vat (Non Members)

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Customers are the lifeblood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. The programme is designed to help improve customer service effectiveness and provide techniques for dealing with irate/angry customers. Participants will learn how to make all customers feel important, how to listen for solutions, how to “check themselves” before, during and after challenging situations and how to create empathy.

Learning Outcomes

Successful completion of this programme will increase a participant’s knowledge and ability to:

• Describe exceptional customer service and the factors which contribute to service excellence.
• Assess their customer service orientation based on the required core competencies and skills.
• Identify customer and customer service expectations.
• Describe Emotional Intelligence and its core competencies.
• Utilize effective communication skills for excellent customer service.
• Handle challenging customer service situations in an effective manner

Cost

$1,895.00 plus vat (ECA Members)

$2,700.00 plus vat (Non Members)

Facilitator

Ms. Denise Caesar

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Topics to be Covered

• Understanding self
• Emotional Intelligence
• Listening skills and communicating effectively
• Managing the problem
  • reason for the problem
  • what to say
  • what can be done to rectify the problem
  • ways to turn the difficult problem/situation into a positive

An Online Option is now available via the ZOOM Meeting platform!

Cost: $995.00 plus vat (Members)

$1,400.00 plus vat (non-members)

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Objective

Ensure that a proactive and objective approach to managing absences is adopted whilst understanding what recourse Employers have when addressing punctuality and absenteeism in the workplace.

Learning Outcomes

• Understanding punctuality and absenteeism.
• Measuring the effects and costs to the organization.
• Examining the relevant policies and procedures that could effectively address the problem.
• Disciplining Employees that are chronic latecomers and excessively absent from work.
• Exploring innovative solutions.

Cost

$995.00 plus vat (Members)

$1,400.00 plus vat (non Members)

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Participants will understand what is Constructive Dismissal and how to avoid or deal with claims of Constructive Dismissal.

Topics

At the end of the session participants will be able to identify and understand:

• What is constructive dismissal?
• What constitutes constructive dismissal?
• Common grounds in which an employee can claim constructive dismissal
• The rights of the employer

Cost

$995.00 plus vat (ECA Members)

$1,400.00 plus vat (Non Members)

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Cost

$2,995.00 plus vat (ECA Members)

$4,200.00 plus vat (Non-Members)

Dates

Wednesday, October 2nd

Wednesday, October 9th

Wednesday, October 16th

Wednesday, October 23rd

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This intensive, 11-week programme will provide relevant, practical training in the following areas:

Certificate of Industrial Relations Management in Trinidad and Tobago

This programme will provide a foundational understanding of the principles and practices of good Industrial Relations and provide the tools to correctly interpret, understand and apply the laws governing the Industrial Relations system in Trinidad and Tobago. Participants will be exposed to principles related to effectively managing workplace issues such as grievances, collective bargaining, employment contracts and dealing with trade unions.

Price: $3,695.00 plus VAT

Certificate in Labour Laws in Trinidad and Tobago

This course will analyse relevant labour laws governing Industrial Relations/Human Resource Management and Labour Relations in Trinidad and Tobago. Participants will gain important insights for understanding, interpreting and applying these laws in their respective organisations or to various employment issues such as industrial action, employment contracts and other labour-related matters.

Price: $3,695.00 plus VAT

Advanced Certificate in Labour Laws in Trinidad and Tobago

This course is an advanced study of the practical application of labour laws in T&T. Participants will become proficient in handling real-world matters relating to drafting essential documents, resolving disputes, understanding Court protocol and preparing for and appearing before the Industrial Court.

Price: $5,795.00 plus VAT

Next cycle starts on October 5th, 2019, 9:00am - 1:00pm each week.

Early Bird Discounts and Payment Plans are Available!

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Cost

$2,995.00 plus vat (ECA Members)

$4,200.00 plus vat (Non-Members)

Dates

Wednesday, October 2nd

Wednesday, October 9th

Wednesday, October 16th

Wednesday, October 23rd

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Participants will acquire the skills and knowledge to effectively write and communicate new workplace policies. Persons will also receive critical guidance for keeping existing Policy Manuals updated and relevant to the current and future needs of their organisation.

Social Media, Communication, IT, Harassment, Promotion, Leave Entitlement, Retirement...etc.

Cost

$1,995.00 plus vat (ECA Members)

$2,800.00 plus vat (Non-Members)

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Cost

$2,995.00 plus vat (ECA Members)

$4,200.00 plus vat (Non-Members)

Dates

Wednesday, October 2nd

Wednesday, October 9th

Wednesday, October 16th

Wednesday, October 23rd

Register