Training and Sensitisation Session Calendar

Training Session Start Date Start Time Multiday Event End Date End Time Description Contact us
Industrial Relations for the HR Team of One Tuesday 10 September 2019 09:00am 03:00pm

Objective

To give participants a holistic understanding of their rights and responsibilities as HR professionals and how they can effectively manage grievances and disciplinary issues as they arise.

 

Topics

At the end of the session participants will be able to identify and understand:

  • The rights and responsibility of the Worker and the Employer
  • The importance of how to manage the probationary period in the employment relationship.
  • What is progressive discipline and how is it administered.
  • How to develop a grievance procedure.
  • Dealing with unauthorized absence from work.

 

Cost

$1,895.00 plus vat (ECA Members)

$2,700.00 plus vat (Non Members)

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230

The Angry Customer: How to Keep Customers, Even in Challenging Situations Tuesday 17 September 2019 09:00am 03:00pm

Customers are the lifeblood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. The programme is designed to help improve customer service effectiveness and provide techniques for dealing with irate/angry customers. Participants will learn how to make all customers feel important, how to listen for solutions, how to “check themselves” before, during and after challenging situations and how to create empathy.

 

Learning Outcomes

Successful completion of this programme will increase a participant’s knowledge and ability to:

  • Describe exceptional customer service and the factors which contribute to service excellence.
  • Assess their customer service orientation based on the required core competencies and skills.
  • Identify customer and customer service expectations.
  • Describe Emotional Intelligence and its core competencies.
  • Utilize effective communication skills for excellent customer service.
  • Handle challenging customer service situations in an effective manner

 

Cost

$1,895.00 plus vat (ECA Members)

$2,700.00 plus vat (Non Members)

 

Facilitator

Ms. Denise Caesar

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230

Managing Difficult Employees and Disruptive Behaviours Thursday 19 September 2019 09:00am 11:30am

Topics to be Covered

  • Understanding self
  • Emotional Intelligence
  • Listening skills and communicating effectively
  • Managing the problem
    • reason for the problem
    • what to say
    • what can be done to rectify the problem
    • ways to turn the difficult problem/situation into a positive

 

An Online Option is now available via the ZOOM Meeting platform!

 

Cost: $995.00 plus vat (Members)

$1,400.00 plus vat (non-members)

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230

Punctuality and Your Bottom Line: Strategies to Manage and Improve Punctuality Issues and Persistent Late Coming Friday 20 September 2019 09:00am 11:30am

Objective

Ensure that a proactive and objective approach to managing absences is adopted whilst understanding what recourse Employers have when addressing punctuality and absenteeism in the workplace.

 

Learning Outcomes

  • Understanding punctuality and absenteeism.
  • Measuring the effects and costs to the organization.
  • Examining the relevant policies and procedures that could effectively address the problem.
  • Disciplining Employees that are chronic latecomers and excessively absent from work.
  • Exploring innovative solutions.

 

Cost

$995.00 plus vat (Members)

$1,400.00 plus vat (non Members)

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230

Understanding Constructive Dismissal Friday 27 September 2019 09:00am 11:30am

Participants will understand what is Constructive Dismissal and how to avoid or deal with claims of Constructive Dismissal.

 

Topics

At the end of the session participants will be able to identify and understand:

  • What is constructive dismissal?
  • What constitutes constructive dismissal?
  • Common grounds in which an employee can claim constructive dismissal
  • The rights of the employer

 

Cost

$995.00 plus vat (ECA Members)

$1,400.00 plus vat (Non Members)

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230

HR Fundamentals for the Newly Appointed HR Professional Wednesday 02 October 2019 09:00am Wednesday 23 October 2019 12:00pm

Cost

$2,995.00 plus vat (ECA Members)

$4,200.00 plus vat (Non-Members)

 

Dates

Wednesday, October 2nd

Wednesday, October 9th

Wednesday, October 16th

Wednesday, October 23rd

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230

Academy of Industrial Relations (Saturdays only) Saturday 05 October 2019 09:00am 01:00pm

This intensive, 11-week programme will provide relevant, practical training in the following areas:

 

Certificate of Industrial Relations Management in Trinidad and Tobago

This programme will provide a foundational understanding of the principles and practices of good Industrial Relations and provide the tools to correctly interpret, understand and apply the laws governing the Industrial Relations system in Trinidad and Tobago. Participants will be exposed to principles related to effectively managing workplace issues such as grievances, collective bargaining, employment contracts and dealing with trade unions.

Price: $3,695.00 plus VAT

 

Certificate in Labour Laws in Trinidad and Tobago

This course will analyse relevant labour laws governing Industrial Relations/Human Resource Management and Labour Relations in Trinidad and Tobago. Participants will gain important insights for understanding, interpreting and applying these laws in their respective organisations or to various employment issues such as industrial action, employment contracts and other labour-related matters.

Price: $3,695.00 plus VAT

 

Advanced Certificate in Labour Laws in Trinidad and Tobago

This course is an advanced study of the practical application of labour laws in T&T. Participants will become proficient in handling real-world matters relating to drafting essential documents, resolving disputes, understanding Court protocol and preparing for and appearing before the Industrial Court.

Price: $5,795.00 plus VAT

 

Next cycle starts on October 5th, 2019, 9:00am - 1:00pm each week.

Early Bird Discounts and Payment Plans are Available!

For further details please contact:
Mrs. Shantala Reece Whiteman
sreece@employerssolutiontt.com
1(868) 675-5873 Ext 248

HR Fundamentals for the Newly Appointed HR Professional Wednesday 09 October 2019 09:00am Wednesday 30 October 2019 12:00pm

Cost

$2,995.00 plus vat (ECA Members)

$4,200.00 plus vat (Non-Members)

 

Dates

Wednesday, October 2nd

Wednesday, October 9th

Wednesday, October 16th

Wednesday, October 23rd

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230

Drafting Key Workplace Policies Friday 11 October 2019 09:00am 03:00pm

Participants will acquire the skills and knowledge to effectively write and communicate new workplace policies. Persons will also receive critical guidance for keeping existing Policy Manuals updated and relevant to the current and future needs of their organisation.

Social Media, Communication, IT, Harassment, Promotion, Leave Entitlement, Retirement...etc.

 

Cost

$1,995.00 plus vat (ECA Members)

$2,800.00 plus vat (Non-Members)

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230

HR Fundamentals for the Newly Appointed HR Professional Wednesday 16 October 2019 09:00am Wednesday 06 November 2019 12:00pm

Cost

$2,995.00 plus vat (ECA Members)

$4,200.00 plus vat (Non-Members)

 

Dates

Wednesday, October 2nd

Wednesday, October 9th

Wednesday, October 16th

Wednesday, October 23rd

For further details please contact:
Ms. Sherri Belfon
sbelfon@ecatt.org, sbelfon@employerssolutiontt.com, communications@ecatt.org
1(868) 675-5873 Ext 230