Training and Sensitisation Session Calendar

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Writing Key Performance Indicators for Line Managers and Supervisors
Monday 28 November 2022, 09:00am - 12:00pm
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Contact Training Department

thumbnail what is a kpi

Key Performance Indicators (KPIs) are vital for understanding whether an individual, team, department and, by extension, the organisation is on the right track. The right set of indicators will shine a light on performance and highlight areas that need attention. It is often said, "What gets measured gets done", so without the right KPIs, managers and supervisors can find themselves sailing blindly. Effective leaders should be aware of the performance of all critical dimensions within their respective departments or portfolios, even distilling it down to a specific individual or team.

 

LEARNING OUTCOME

This intensive programme will demystify KPI’s while enhancing the ability of line managers and supervisors to develop and write accurate, compelling and concise KPI's for their team members.

 

TOPICS TO BE COVERED

Participants will learn about..

  • Types of Performance Indicators
  • Linking the organisation's mission, vision and strategy to KPIs
  • Determining SMART KPIs for a team member
  • How to spot problems within a KPI
  • Activity: Writing KPIs - Behavioural and performance
  • Circumstances that will trigger a re-examination of KPIs, e.g., COVID-19, sickness etc.
  • How to discuss KPIs with a team member

Date: November 28, 2022 | Time: 9:00 a.m. - 12:00 p.m.

Cost (per person): $800.00 plus vat (ECA Members) | $1,200.00 plus vat (Non-Members)

Location ONLINE Only via Zoom
For further details please contact:
Training Department
Ms Laura Rosales | ext. 246 | This email address is being protected from spambots. You need JavaScript enabled to view it.
Ms Shantala Reece-Whiteman | ext. 248 | This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
1(868) 675-5873/9388