Writing Key Performance Indicators for Line Managers and Supervisors
Monday 28 November 2022, 09:00am - 12:00pm
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Key Performance Indicators (KPIs) are vital for understanding whether an individual, team, department and, by extension, the organisation is on the right track. The right set of indicators will shine a light on performance and highlight areas that need attention. It is often said, "What gets measured gets done", so without the right KPIs, managers and supervisors can find themselves sailing blindly. Effective leaders should be aware of the performance of all critical dimensions within their respective departments or portfolios, even distilling it down to a specific individual or team.
This intensive programme will demystify KPI’s while enhancing the ability of line managers and supervisors to develop and write accurate, compelling and concise KPI's for their team members.
TOPICS TO BE COVERED
Participants will learn about..
Types of Performance Indicators
Linking the organisation's mission, vision and strategy to KPIs
Determining SMART KPIs for a team member
How to spot problems within a KPI
Activity: Writing KPIs - Behavioural and performance
Circumstances that will trigger a re-examination of KPIs, e.g., COVID-19, sickness etc.
Cost (per person): $800.00 plus vat (ECA Members) | $1,200.00 plus vat (Non-Members)
Location ONLINE Only via Zoom
For further details please contact: