A manager’s patience can be challenged and drained by particularly difficult employees, however proper managerial skills can effectively reverse problematic issues and dramatically turn around a toxic environment whether in the office or remote work.
Participants will gain a plausible framework to assess and strategically approach situations involving emotionally charged employees, understand the variance of employee motivations, and use company policies, proper procedures, and documentation to manage cases in a professional manner while ensuring the disciplinary system and process is unambiguous, fair and relevant in the workplace environment.
TOPICS TO BE COVERED
DAY ONE - MANAGING DIFFICULT EMPLOYEES
Understand the pattern of difficult behaviours
Analyze the benefits of emotional intelligence
Develop listening and communicating skills
Discuss practical strategies for having difficult conversations
Apply techniques to diffuse problematic situations
Align policy with best practices in the work environment
DAY TWO - MANAGING WORKPLACE DISCIPLINE
Analyse the elements of a proper disciplinary system
Build a case through proper investigation and documentation
Understand the Employer's rights and responsibilities
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