Training and Sensitisation Session Calendar

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Strategic Approaches to Managing Difficult Employees and Discipline Measures
Friday 26 August 2022, 09:00am - 12:00pm
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Contact Training Department

Image Organisational Agility

A manager’s patience can be challenged and drained by particularly difficult employees, however proper managerial skills can effectively reverse problematic issues and dramatically turn around a toxic environment whether in the office or remote work. 

PROGRAMME OBJECTIVES

Participants will gain a plausible framework to assess and strategically approach situations involving emotionally charged employees, understand the variance of employee motivations, and use company policies, proper procedures, and documentation to manage cases in a professional manner while ensuring the disciplinary system and process is unambiguous, fair and relevant in the workplace environment.

 

TOPICS TO BE COVERED

DAY ONE - MANAGING DIFFICULT EMPLOYEES

Participants will...

  • Understand the pattern of difficult behaviours
  • Analyze the benefits of emotional intelligence
  • Develop listening and communicating skills
  • Discuss practical strategies for having difficult conversations
  • Apply techniques to diffuse problematic situations
  • Align policy with best practices in the work environment

DAY TWO - MANAGING WORKPLACE DISCIPLINE

Participants will...

  • Analyse the elements of a proper disciplinary system
  • Build a case through proper investigation and documentation
  • Understand the Employer's rights and responsibilities
  • Evaluate legal ramifications
  • Confidently handle a disciplinary meeting

 

Dates: Friday 26th, & Monday 29th August 2022 | Time: 9:00 a.m. - 12:00 p.m. (daily)

Cost (per person): $999.00 plus vat (ECA Members) | $1,499.00 plus vat (Non-Members)

 

Who Should Attend?

Business Owners, Managers, Supervisors, HR Professionals, Industrial Relations Practitioners, Team leaders, Retail Managers, Educators, Consultants, Customers Service Representatives, all interested persons.

Location ONLINE Only via Zoom
For further details please contact:
Training Department
Ms Laura Rosales | ext. 246 | This email address is being protected from spambots. You need JavaScript enabled to view it.
Ms Shantala Reece-Whiteman | ext. 248 | This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
1(868) 675-5873/9388

HOW TO CONNECT TO THIS SESSION
  1. Register online (button below) or download the registration form and send it via email
  2. An invoice will be generated and sent to facilitate payment
  3. Payment is required before meeting credentials are shared
  4. Meeting credentials are shared one (1) day before the programme start date
  5. Sessions will be conducted online via the ZOOM Meeting platform

 

PAYMENT DETAILS

Electronic payment can be made by Online Bank Transfer, to the Employers Solution Centre, via Republic Bank account number 290-457-289-901 (Branch: Tragarete Road, Port of Spain). We encourage the use of this facility at this time. Please send us a copy of your transaction receipt/confirmation.

Payment is also accepted via cheque, Linx/Credit Card (in office), and Cash (please provide exact change.