Training and Sensitisation Session Calendar

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How May I Help You? New Perspectives for Customer Service Excellence in 2021 and Beyond
Friday 21 May 2021, 09:00am - 12:00pm
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Contact Sherri Belfon

This customer service skills training course is designed to enhance the competency and capacity of participants to offer exceptional front line customer care, both in a physical and a virtual environment, as well as provide effective solutions to customer service problems when they arise.

 
Successful completion of this programme will increase a participant’s knowledge and ability to:
 
  • Examine what customers expect and ways to improve customer service delivery.
  • Practice how to turn customer service disappointment into a positive experience.
  • Develop skills in engaging with customers and handling challenging situations effectively.
  • Deal with customers in an emotionally intelligent manner.
  • Effectively utilize communication skills to enhance customer service.

 

Cost (per person)

$995.00 plus vat (ECA Members)

$1,400.00 plus vat (Non Members)

 

IMPORTANT REMINDERS

  • Payment is required before meeting access is shared
  • For payments made via Online Bank Transfer, PLEASE SEND US A COPY OF YOUR PAYMENT RECEIPT/CONFIRMATION.
  • Meeting credentials will be shared the day prior to the start of a session.
Location ONLINE Only via Zoom
For further details please contact:
Training Department
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1(868) 675-5873 Ext 230, 246, 248

HOW TO CONNECT TO THIS SESSION
  1. Register online (button below) or download the registration form and send it via email
  2. An invoice will be generated and sent to facilitate payment
  3. Payment is required before meeting credentials are shared
  4. Meeting credentials are shared one (1) day before the programme start date
  5. Sessions will be conducted online via the ZOOM Meeting platform

 

PAYMENT DETAILS

Electronic payment can be made by Online Bank Transfer, to the Employers Solution Centre, via Republic Bank account number 290-457-289-901 (Branch: Tragarete Road, Port of Spain). We encourage the use of this facility at this time. Please send us a copy of your transaction receipt/confirmation.

Payment is also accepted via cheque, Linx/Credit Card (in office), and Cash (please provide exact change.