Training and Sensitisation Session Calendar

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How May I Help You? New Perspectives for Customer Service Excellence in 2021 and Beyond
Friday 21 May 2021, 09:00am - 12:00pm
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Contact Sherri Belfon

This customer service skills training course is designed to enhance the competency and capacity of participants to offer exceptional front line customer care, both in a physical and a virtual environment, as well as provide effective solutions to customer service problems when they arise.

 
Successful completion of this programme will increase a participant’s knowledge and ability to:
 
  • Examine what customers expect and ways to improve customer service delivery.
  • Practice how to turn customer service disappointment into a positive experience.
  • Develop skills in engaging with customers and handling challenging situations effectively.
  • Deal with customers in an emotionally intelligent manner.
  • Effectively utilize communication skills to enhance customer service.

 

Cost (per person)

$995.00 plus vat (ECA Members)

$1,400.00 plus vat (Non Members)

 

IMPORTANT REMINDERS

  • Payment is required before meeting access is shared
  • For payments made via Online Bank Transfer, PLEASE SEND US A COPY OF YOUR PAYMENT RECEIPT/CONFIRMATION.
  • Meeting credentials will be shared the day prior to the start of a session.
Location ONLINE Only via Zoom
For further details please contact:
Training Department
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1(868) 675-5873 Ext 230, 246, 248