Training and Sensitisation Session Calendar

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Winning With Customer Service - Enhancing Your Competitive Edge in a Time of Covid-19
Thursday 30 July 2020, 10:00am - 11:30am
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The three C's with three A's of customer service is a powerful framework for engaging, teaching and equipping your staff, whether front line or back-of-house, to represent your business at a new and higher standard.

This is a fresh approach for teaching and coaching members your staff on how to service customers while being authentic, action-oriented, caring, consistent and accountable.

The focus of this session is to transform the customer experience from “blah” to “AHA!”.

 

Topics to be Covered

THE 3 Cs with 3 As

  • Caring Customer Service with Action
  • Consistent Customer Service with Accountability
  • Competent Customer Service with Aptitude

 

Target Group: CEO’s, General Managers, HR Managers, Line Managers and Supervisors

 

Sectors: Hospitality, Services and any organisation interested in improving their customer experience

 

Cost:

$180.00 vat inclusive (ECA Members)

$225.00 vat inclusive (non-Members)

Location ONLINE Only via Zoom
For further details please contact:
Mr. Ronald Ramlogan, This email address is being protected from spambots. You need JavaScript enabled to view it.
Ms. Laura Rosales, This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.
1(868) 675-5873 Ext 242, 246