The three C's with three A's of customer service is a powerful framework for engaging, teaching and equipping your staff, whether front line or back-of-house, to represent your business at a new and higher standard.
This is a fresh approach for teaching and coaching members your staff on how to service customers while being authentic, action-oriented, caring, consistent and accountable.
The focus of this session is to transform the customer experience from “blah” to “AHA!”.
Topics to be Covered
THE 3 Cs with 3 As
Target Group: CEO’s, General Managers, HR Managers, Line Managers and Supervisors
Sectors: Hospitality, Services and any organisation interested in improving their customer experience
$180.00 vat inclusive (ECA Members)
$225.00 vat inclusive (non-Members)