Customers are the lifeblood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. The programme is designed to help improve customer service effectiveness and provide techniques for dealing with irate/angry customers. Participants will learn how to make all customers feel important, how to listen for solutions, how to “check themselves” before, during and after challenging situations and how to create empathy.
Successful completion of this programme will increase a participant’s knowledge and ability to:
$1,895.00 plus vat (ECA Members)
$2,700.00 plus vat (Non Members)
Ms. Denise Caesar