Training and Sensitisation Session Calendar

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The Angry Customer: How to Keep Customers, Even in Challenging Situations
Tuesday 17 September 2019, 09:00am - 03:00pm
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Customers are the lifeblood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. The programme is designed to help improve customer service effectiveness and provide techniques for dealing with irate/angry customers. Participants will learn how to make all customers feel important, how to listen for solutions, how to “check themselves” before, during and after challenging situations and how to create empathy.

 

Learning Outcomes

Successful completion of this programme will increase a participant’s knowledge and ability to:

  • Describe exceptional customer service and the factors which contribute to service excellence.
  • Assess their customer service orientation based on the required core competencies and skills.
  • Identify customer and customer service expectations.
  • Describe Emotional Intelligence and its core competencies.
  • Utilize effective communication skills for excellent customer service.
  • Handle challenging customer service situations in an effective manner

 

Cost

$1,895.00 plus vat (ECA Members)

$2,700.00 plus vat (Non Members)

 

Facilitator

Ms. Denise Caesar

Location ECA Training and Conference Facility, Aranguez
For further details please contact:
Ms. Sherri Belfon
This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.
1(868) 675-5873 Ext 230