In a challenging economic environment, the ability to retain existing customers and attract new ones is an important consideration for many businesses, including your competitor!
In this regard, customer satisfaction is a vital element for enhancing corporate image and strengthen your brand while boosting revenues and reducing costs, even in fluctuating business cycles.
This programme is designed to identify and develop the participant’s specific skills and behaviours that are necessary to offer exceptional frontline customer care and service and to empower participants with effective solutions to overcome challenges that may arise.
Successful completion of this programme will increase a participant’s knowledge in the following:
$2,695.00 plus vat (Members)
$3,800.00 plus vat (Future Members)