Do you prefer to train your staff onsite (or online)? Our in-house training solution allows you to conduct training where you want, when you want, and how you want. Contact us to request a customised training or select from our list or current in-house specials, listed below.
Our in-house specials are designed to help you achieve your talent and organisational development goals at only a fraction of the cost!
AVAILABLE IN-HOUSE SPECIALS
REACT, RESPOND AND SURVIVE: ARMED INTRUDER & ROBBERY TRAINING FOR BUSINESSES
REACT, RESPOND AND SURVIVE: ARMED INTRUDER & ROBBERY TRAINING FOR BUSINESSES
Availability: This special must be purchased between June to September 2023 to secure special pricing below
Training Dates and Times: 9:00am-3:00pm
Description
As crimes against businesses continue to rise, it has become critical for organisations to put their customers, employees and self- first.This armed intruder and robbery prevention training is a proactive approach to mitigate, if not eliminate, your organisation from becoming a target.
Topics to be Covered
- Develop a work culture of awareness of suspicious persons or armed intruders
- Learn about the various types of potential human targets and establishments
- Perform the latest defensive approach in armed intruder events
- Communicate emergency information to the police and security services
- The latest USA models to guard staff against armted intruders
- Many other crucial areas and techniques
Terms and Cost
This in-company special is designed to be delivered to individual companies for up to fifteen (15), team members.This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.
Up to 15 participants: $17,000.00 plus vat per organisation
Call for non-member pricing
Method: In- Person | Duration: 6 hours | Dates and Times: :9:00am-3:00pm
THE FUTURE OF WORK FOR ADMINISTRATIVE PROFESSIONALS: PREPARING FOR THE CHANGE
THE FUTURE OF WORK FOR ADMINISTRATIVE PROFESSIONALS: PREPARING FOR THE CHANGE
Availability: This special must be purchased between April to June 2023 to secure special pricing below
Training Dates and Times: Flexible, based on company requirements
Description
As the workplace continues to evolve, the roles and responsibilities of administrative professionals are also changing quickly. Old administrative processes, chores and responsibilities are becoming automated as new work systems, models and technology are developed and introduced, freeing administrative professionals to concentrate on more complicated tasks requiring advanced abilities. As they negotiate the shifting nature of the workplace, administrative professionals will need to be agile, versatile, and tech-savvy.
In this intervention, we will examine the major developments and difficulties that administrative professionals are likely to encounter as the future of work unfolds while exploring the information and abilities you will need to succeed in a flexible, fast-paced and hyper-connected workplace setting.
Topics to be Covered
- What does the future of work look like?
- The changing role of the admin professionals
- Essentials skills for admin professionals in the future
- Strategies for upskilling and adapting
- Effective communication and collaboration in a hybrid environment
- Strategies for self-care and stress management
- Activity: Development of an individualised action plan
Terms and Cost
This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.
Up to 10 participants: $9,100.00 plus vat per organisation
Up to 20 participants: $11,500.00 plus vat per organisation
Call for non-member pricing
Method: Virtual | Duration: 6 hours | Dates and Times: Flexible
LEADING IN THE FUTURE OF WORK: SUPERVISORY SKILLS THAT MATTER
LEADING IN THE FUTURE OF WORK: SUPERVISORY SKILLS THAT MATTER
Availability: This special must be purchased between April to June 2023 to secure special pricing below
Training Dates and Times: Flexible, based on company requirements
Description
This practical and interactive training programme seeks to empower new or seasoned Supervisors with the abilities and information required to manage teams successfully in an ever-changing workplace environment.
This training will guide participants on the knowledge, skills, and competencies needed to successfully adapt and succeed as a Supervisor in this new environment, with key insights for enhancing their understanding of the future of work.
Topics to be Covered
- Dissecting the future of work
- Trends and drivers shaping the changing landscape
- The impact of technology on work: Opportunities and challenges
- Leading teams in the future of work: New responsibilities and expectations
- Strategies for building and maintaining trust in a hybrid team
- Leadership skills for the future of work: Vision, strategy, and execution
- Performance management in a hybrid and distributed work environment
- Effective coaching and feedback for team development
- Developing a culture of continuous learning and growth
Terms and Cost
This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.
Up to 10 participants: $9,100.00 plus vat per organisation
Up to 20 participants: $11,500.00 plus vat per organisation
Call for non-member pricing
Method: Virtual | Duration: 6 hours | Dates and Times: Flexible
SERVICE WITH A SMILE
SERVICE WITH A SMILE: MASTERING CUSTOMER INTERACTIONS
Availability: This special must be purchased between April to June 2023to secure special pricing below
Training Dates and Times: Flexible, based on company requirements
Description
This customer service training programme aims to provide service providers with the abilities they need to provide top-notch customer care in order to guarantee client delight, customer satisfaction and retention. A variety of topics, such as empathy, problem-solving, managing conflict, and communication techniques, will be covered throughout the programme, with a practical application of the techniques being shared.
Topics to be Covered
- The importance of customer service
- The impact of customer service on the business
- Practising emotional intelligence as a service provider
- Effective communication skills
- Building rapport with customers- in-person or virtually
- Handling difficult customers like a boss
- Understanding customers complaints
- Steps to resolving conflicts
- Problem-solving skills for a service professional
- Ways to exceed the expectation of the customer
- Activity: Simulation exercises
Terms and Cost
This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.
Up to 10 participants: $9,100.00 plus vat per organisation
Up to 20 participants: $11,500.00 plus vat per organisation
Call for non-member pricing
Method: Virtual | Duration: 6 hours | Dates and Times: Flexible
MANAGING AND DOCUMENTING WORKPLACE PERFORMANCE: DOING IT THE RIGHT WAY (Repeat)
MANAGING AND DOCUMENTING WORKPLACE PERFORMANCE: DOING IT THE RIGHT WAY (REPEAT)
Availability: This special must be purchased between April to June 2023 to secure special pricing below
Training Dates and Times: Flexible, based on company requirements
Description
Performance management plays a critical role in any successful business, but managing and documenting workplace performance can become overwhelming and ineffective when done reactively after a problem occurs. Without a structured and clear approach, employees will not know what is expected of them and departments or organisations can find it difficult to meet productivity levels and standards of performance. Geared towards any person with responsibility for managing and leading others, this session will explore various methods to recognise, communicate and document workplace performance in a proactive manner.
Whether you operate in an onsite, fully remote, or in a hybrid work environment, we will also discuss effective strategies for maintaining employee engagement while managing employee performance to achieve mutually beneficial outcomes.
Topics to be Covered
- A probationer vs. a permanent employee
- Coach vs. discipline: When are they appropriate?
- Communication strategies prior to formal discipline
- Implementing and following the progressive discipline process
- Documentation must-haves
- Key content for performance appraisals
- Review of key industrial relations judgments on performance
Terms and Cost
This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.
Up to 10 participants: $5,100.00 plus vat per organisation
Up to 20 participants: $7,500.00 plus vat per organisation
Call for non-member pricing
Method: Virtual | Duration: 3 hours | Dates and Times: Flexible
MANAGING THE EMPLOYER-EMPLOYEE RELATIONSHIP: A SUPERVISORY GUIDE (Repeat)
MANAGING THE EMPLOYER-EMPLOYEE RELATIONSHIP: A SUPERVISORY GUIDE (REPEAT)
Availability: This special must be purchased between April to June 2023 to secure special pricing below
Training Dates and Times: Flexible, based on company requirements
Description
The current industrial relations climate requires that management focus more on process than outcome, ensuring that they clearly communicate in a manner that is consistent with the organisation’s policies and procedures, while still being able to apply management discretion. This is especially important given that corporate decisions are now more likely to be scrutinised within and outside of the organisation.
This programme is ideal for aiding and developing the skillset of the leadership team within your organisation. Participants will enhance their understanding of key industrial relations principles, requirements, expectations and pitfalls and attain a comprehensive awareness of the industrial relations framework in Trinidad and Tobago.
Topics to be Covered
- The current industrial relations landscape
Management discretion
Communicating in industrial relations
Fairness,timeliness and consistency when treating with employees
Industrial relations in the age of social media
Managing risk
Documentation and record-keeping essentials
Terms and Cost
This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.
Up to 10 participants: $5,100.00 plus vat per organisation
Up to 20 participants: $7,500.00 plus vat per organisation
Call for non-member pricing
Method: Virtual | Duration: 3 hours | Dates and Times: Flexible
WANT TO FIND OUT MORE?
Contact Laura Rosales at This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., or call us at 675-6026 ext. 246 or 248 to request a quotation or to purchase this programme for your organisation. Request for programmes MUST be approved by the relevant company authority and training MUST be conducted by December 31st, 2023.
WHAT HAVE OTHERS SAID ABOUT OUR IN-HOUSE TRAINING?
"What a Wise Investment!"
"We engaged with the ESC to conduct in-house training for our Management and Supervisors. The training was not only relevant but provided real case scenarios to enhance the learning. The feedback from the team was that it was interactive and gave them the knowledge needed as People Managers.
We will continue to work with the ESC as a training provider to enhance the skill set of our team!"
Leslie A., HR Manager