BEGIN:VCALENDAR VERSION:2.0 PRODID:Events Booking BEGIN:VEVENT UID:6a8f2bdce0c16 SUMMARY:90-MINUTE JUDGMENTS: Promotion DESCRIPTION:According to the Industrial Relations Act (Sec. 10:3)\, \"...th e Court in the exercise of its powers shall: (a) make such order or award in relation to a dispute before it as it considers fair and just\, having regard to the interests of the persons immediately concerned and the commu nity as a whole…”. In this regard\, careful study and analysis of ju dgments coming out of the Industrial Court of Trinidad and Tobago are help ful to inform and direct future behaviour\, policies and decisions concern ing matters involving employers and employees. Having knowledge of\, and u nderstanding these statutes can therefore offer essential guidance on mana ging workplace issues in accordance with the principles of good industrial relations practice. DTSTART:20260904T140000Z DTEND:20260904T153000Z DTSTAMP:20260721T194923Z ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org END:VEVENT BEGIN:VEVENT UID:6a8f2bdce0d84 SUMMARY:Strategic Performance Management: Aligning People\, Performance and Results DESCRIPTION:Managers\, supervisors\, and HR professionals will gain the ski lls to make performance reviews a driver of organisational success not jus t a routine task. Participants will learn to connect personal and team goa ls with organisational objectives\, design relevant KPIs\, and build perfo rmance systems that foster accountability and positive outcomes. Through hands on activities and real world applications\, participants will pract ice setting clear goals\, tracking progress\, managing pushback\, and redu cing workplace issues caused by poor performance management. By the end of the programme\, participants will be equipped to build a culture of hig h performance\, continuous improvement\, and responsibility for delivering clear\, measurable results. DTSTART:20260908T123000Z DTEND:20260911T163000Z DTSTAMP:20260727T150459Z ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org END:VEVENT BEGIN:VEVENT UID:6a8f2bdce0e09 SUMMARY:Customer-Centric Mastery: Anticipate\, Align and Exceed DESCRIPTION:To master the service journey\, you must have a deep understand ing of your customers' needs while also harnessing the power of AI to cons istently surpass their expectations at every touchpoint. Participants will learn the art of providing exceptional customer service by truly understa nding your customers' requirements and going above and beyond their expect ations in this in-depth\, practical session. DTSTART:20260909T130000Z DTEND:20260909T193000Z DTSTAMP:20260811T182420Z ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org END:VEVENT BEGIN:VEVENT UID:6a8f2bdce0e87 SUMMARY:Disciplinary Hearing in Practice: Legal\, Fair and Effective DESCRIPTION:Employee issues are inevitable and can arise in any workplace. When this occurs\, it is essential that they are addressed in a fair and c onsistent manner in keeping with the principles of equity and natural just ice. While these principles must be present throughout the entire discipli nary process\, the disciplinary hearing is a critical stage of this proces s that can ultimately determine the success or failure of a matter. In thi s regard\, participants in this session will acquire the knowledge and ski lls to conduct a succinct\, effective and legally defensible disciplinary hearing. DTSTART:20260915T123000Z DTEND:20260917T163000Z DTSTAMP:20260804T161307Z ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org END:VEVENT BEGIN:VEVENT UID:6a8f2bdce0ef6 SUMMARY:Building Bridges & Results with Emotional Intelligence: A Practical Guide for Line Managers and Supervisors DESCRIPTION:An important skill that is crucial in forming relationships in both the personal and professional spheres is emotional intelligence (EI). It entails having the ability to understand\, manage\, and effectively le verage one's emotions. EI has become the skill that all managers and super visors in today's fast-paced\, siloed\, and technologically driven workpla ce must master. This intense and practical course is intended for superv isors and managers who want to improve their interpersonal skills and buil d resilience\,or simply re-connect with oneself. DTSTART:20260929T123000Z DTEND:20260929T163000Z DTSTAMP:20260820T204121Z ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org END:VEVENT BEGIN:VEVENT UID:6a8f2bdce0f53 SUMMARY:Academy of Industrial Relations | Advanced Certificate in Industria l Relations Management (EduQual Level 3) DESCRIPTION:This programme will provide a foundational understanding of the principles and practices of good Industrial Relations and provide the too ls to correctly interpret\, understand and apply the laws governing the In dustrial Relations system in Trinidad and Tobago. Participants will be exp osed to principles related to effectively managing workplace issues such a s grievances\, collective bargaining\, employment contracts and dealing wi th trade unions.  \; DTSTART:20261003T040000Z DTEND:20261209T040000Z DTSTAMP:20221202T222352Z ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org END:VEVENT BEGIN:VEVENT UID:6a8f2bdce0fa8 SUMMARY:Academy of Industrial Relations | Advanced Certificate in Labour La w (EduQual Level 3) DESCRIPTION:This course will analyse relevant labour laws governing Industr ial Relations/Human Resource Management and Labour Relations in Trinidad a nd Tobago. Participants will gain important insights for understanding\, i nterpreting and applying these laws in their respective organisations or t o various employment issues such as industrial action\, employment contrac ts and other labour-related matters.  \; DTSTART:20261003T040000Z DTEND:20261210T040000Z DTSTAMP:20221202T222352Z ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org END:VEVENT BEGIN:VEVENT UID:6a8f2bdce0fd7 SUMMARY:Academy of Industrial Relations | Professional Certificate in Labou r Laws (EduQual Level 4) DESCRIPTION:This course is an advanced study of the practical application o f labour laws in T&\;T. Participants will become proficient in handling real-world matters relating to drafting essential documents\, resolving d isputes\, understanding Court protocol and preparing for and appearing bef ore the Industrial Court.  \; DTSTART:20261003T130000Z DTEND:20261219T170000Z DTSTAMP:20221202T222352Z ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org END:VEVENT END:VCALENDAR