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UID:6a92ef8729987
SUMMARY:90-MINUTE JUDGMENTS: Promotion
DESCRIPTION:According to the Industrial Relations Act (Sec. 10:3)\, \"...th
 e Court in the exercise of its powers shall: (a) make such order or award 
 in relation to a dispute before it as it considers fair and just\, having 
 regard to the interests of the persons immediately concerned and the commu
 nity as a whole…”.
 In this regard\, careful study and analysis of ju
 dgments coming out of the Industrial Court of Trinidad and Tobago are help
 ful to inform and direct future behaviour\, policies and decisions concern
 ing matters involving employers and employees. Having knowledge of\, and u
 nderstanding these statutes can therefore offer essential guidance on mana
 ging workplace issues in accordance with the principles of good industrial
  relations practice.
DTSTART:20260904T140000Z
DTEND:20260904T153000Z
DTSTAMP:20260721T194923Z
ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org
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UID:6a92ef8729a51
SUMMARY:Strategic Performance Management: Aligning People\, Performance and
  Results
DESCRIPTION:Managers\, supervisors\, and HR professionals will gain the ski
 lls to make performance reviews a driver of organisational success not jus
 t a routine task. Participants will learn to connect personal and team goa
 ls with organisational objectives\, design relevant KPIs\, and build perfo
 rmance systems that foster accountability and positive outcomes.
 Through
  hands on activities and real world applications\, participants will pract
 ice setting clear goals\, tracking progress\, managing pushback\, and redu
 cing workplace issues caused by poor performance management.
 By the end 
 of the programme\, participants will be equipped to build a culture of hig
 h performance\, continuous improvement\, and responsibility for delivering
  clear\, measurable results.
DTSTART:20260908T123000Z
DTEND:20260911T163000Z
DTSTAMP:20260727T150459Z
ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org
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UID:6a92ef8729a8e
SUMMARY:Customer-Centric Mastery: Anticipate\, Align and Exceed
DESCRIPTION:To master the service journey\, you must have a deep understand
 ing of your customers' needs while also harnessing the power of AI to cons
 istently surpass their expectations at every touchpoint. Participants will
  learn the art of providing exceptional customer service by truly understa
 nding your customers' requirements and going above and beyond their expect
 ations in this in-depth\, practical session.
DTSTART:20260909T130000Z
DTEND:20260909T193000Z
DTSTAMP:20260811T182420Z
ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org
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UID:6a92ef8729ac7
SUMMARY:Disciplinary Hearing in Practice: Legal\, Fair and Effective
DESCRIPTION:Employee issues are inevitable and can arise in any workplace. 
 When this occurs\, it is essential that they are addressed in a fair and c
 onsistent manner in keeping with the principles of equity and natural just
 ice. While these principles must be present throughout the entire discipli
 nary process\, the disciplinary hearing is a critical stage of this proces
 s that can ultimately determine the success or failure of a matter. In thi
 s regard\, participants in this session will acquire the knowledge and ski
 lls to conduct a succinct\, effective and legally defensible disciplinary 
 hearing.
DTSTART:20260915T123000Z
DTEND:20260917T163000Z
DTSTAMP:20260804T161307Z
ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org
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UID:6a92ef8729aef
SUMMARY:Building Bridges & Results with Emotional Intelligence: A Practical
  Guide for Line Managers and Supervisors
DESCRIPTION:An important skill that is crucial in forming relationships in 
 both the personal and professional spheres is emotional intelligence (EI).
  It entails having the ability to understand\, manage\, and effectively le
 verage one's emotions. EI has become the skill that all managers and super
 visors in today's fast-paced\, siloed\, and technologically driven workpla
 ce must master.
 This intense and practical course is intended for superv
 isors and managers who want to improve their interpersonal skills and buil
 d resilience\,or simply re-connect with oneself.
DTSTART:20260929T123000Z
DTEND:20260929T163000Z
DTSTAMP:20260820T204121Z
ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org
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