Training and Sensitisation Session Calendar

Events Calendar

Training Session Start Date Start Time Multiday Event End Date End Time Description Contact us
Winning with Customer Service: How to Keep Angry Customers, even in Challenging Situations Tuesday 17 July 2018 09:00am 03:00pm

Customers are the life blood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. The programme is designed to help improve customer service effectiveness and provide techniques for dealing with irate/angry customers. Participants will learn how to make all customers feel important, how to listen for solutions, how to “check themselves” before, during and after challenging situations and how to create empathy.

 

Learning Outcomes

  • Describe exceptional customer service and the factors which contribute to service excellence.
  • Assess their customer service orientation based on the required core competencies and skills.
  • Identify customer and customer service expectations.
  • Describe Emotional Intelligence and the core competencies.
  • Utilize effective communication skills for excellent customer service.
  • Handle challenging customer service situations in an effective manner

 

Facilitator: Indira Siewsarran

Cost:

$1,995.00 plus vat (Members)

$2,800.00 plus vat (non-Members)

This programme qualifies for our SUMMER SPECIAL! Save 25%!

For further details please contact:
Ms. Sharon Yorke
syorke@ecatt.org, communications@ecatt.org
1(868) 675-5873 Ext 238

Industrial Relations Essentials: Critical Training to Get it Right the First Time Thursday 19 July 2018 09:00am Monday 23 July 2018 11:30am

The programme is designed to introduce key areas of Industrial Relations to our New Members as well as other SMEs and to sensitise participants on the basic principles and practices of good Industrial Relations.

 

Day 1: Essentials of Good Industrial Relations for Businesses (July 19)

  • The Principles and Practice of Good Industrial Relations
  • How Industrial Relations can affect your business
  • The importance of workplace policies and how to effectively enforce them.

 

Day 2: Employment Contracts (July 20)

  • Types of Employment relationships
  • Key terms and conditions of Employment Contracts

 

Day 3: Termination of Employment: What Employers need to know before terminating an Employee (July 23)

  • Managing the employment relationship
  • Understanding the progressive form of discipline
  • ILO Convention 158

 

Cost

Members: $995.00 plus vat per day | $1,500.00 plus vat for all 3 sessions

non-Members: $1,495.00 plus vat per day | $2,100.00 plus vat for all 3 sessions

**This programme is not eligible for our Summer Special Discount**

For further details please contact:
Ms. Sharon Yorke
syorke@ecatt.org, communications@ecatt.org
1(868) 675-5873 Ext 238

Punctuality and Your Bottom Line: Strategies to Manage and Improve Punctuality Issues and Persistent Late Coming Wednesday 25 July 2018 09:00am 03:00pm

Learning Outcomes

  • Understand the Employer's role and purpose in punctuality and attendance management
  • Calculate costs to the organisation
  • Identify how excessive absenteeism affects your organisation
  • Learn how to effectively manage short term absences
  • How to discipline and its legal ramifications

 

Cost

$1,895.00 plus vat (Members)

$2,700.00 plus vat (non Members)

This programme qualifies for our SUMMER SPECIALSave 25%!

For further details please contact:
Ms. Sharon Yorke
syorke@ecatt.org, communications@ecatt.org
1(868) 675-5873 Ext 238

OSH Essentials for Supervisors: An ILO Certified Training Friday 27 July 2018 09:00am Monday 30 July 2018 03:00pm

This online training will cover 7 modules in the following areas:

  • Risk Assessment
  • Accident Prevention & Reporting
  • Internal Emergency Plan, Trip Slip and Falls
  • Ergonomics
  • Emergency Response
  • HSE Committees

Participants can choose a specific module in which to participate or complete a minimum of 6 modules to receive their ILO-EOSH Certification. Certificate offered upon successful completion of an exam.

 

Cost:

$600.00 plus vat per module (Members)

$850.00 plus vat per module (non-Members)

This programme qualifies for our SUMMER SPECIALSave 25%!

For further details please contact:
Ms. Laura Rosales
lrosales@ecatt.org, communications@ecatt.org
1(868) 675-5873 Ext 246

Managing the Challenges of Workmen's Compensation: How to Protect your Business and Employees when work-related injury and illness occur Thursday 09 August 2018 09:00am 03:00pm

DID YOU KNOW?

A major issue facing businesses is the proper administration of Workmen's Compensation Claims?

 

Topics to be Covered

  • The Investigation - Do’s and Don’ts
    • Role & responsibilities of the Manager, Supervisor, HSE & HR 
  • Dealing with Injury of Travelling Officers
  • Determining whether workmen's compensation is required
    • Was the injury serious enough?
    • Was the worker away from work for the requisite time?
    • Did the injury occur during the course of work?
    • Was the workman responsible for the injury?
    • Definition of Light Duties
    • Administering the process
  • Compensation of the Worker
    • What should you pay as compensation?
    • How is it calculated?
    • When does the period begin?
    • How is a workman compensated for ppd, temporary disability or death?
    • When does the period for compensation end?
    • Payment of lump-sums
    • Conversion of compensation to lump-sum

 

Cost: $1,995.00 plus vat (members) | $2,800.00 plus vat (non-members)

Take 25% off these prices with our July/August Summer Special!

For further details please contact:
Ms. Sharon Yorke
syorke@ecatt.org, communications@ecatt.org
1(868) 675-5873 Ext 238

Payroll Essentials for Small and Micro Enterprises Thursday 16 August 2018 09:00am 03:00pm

Payroll is the one area of your business where a simple mistake can lead to serious repercussions - from employees to the Government. As a small business owner/manager, this workshop will provide a thorough understanding of the payroll process, paycheck calculations, taxes, statutory deductions and various government regulations.

You will quickly build a solid foundation of payroll knowledge that will help you eliminate mistakes and save valuable resources.

 

Topics to be Covered

  • Understanding the payroll process (incl. TD1’s, income tax)
  • Calculating payroll for different periods (monthly, fortnightly, weekly, daily)
  • Payment of NIS, Health Surcharge, P.A.Y.E
  • Allowances for income tax, maternity leave, severance benefits
  • Penalties for late or non-payment of P.A.Y.E.
  • Completing TD4’s
  • Receive a free spreadsheet tool

 

Cost: $1,695.00 plus vat (Members) | $2,375.00 plus vat (non members)

Take 25% off these prices with our July/August Summar Special!

For further details please contact:
Ms. Sharon Yorke
syorke@ecatt.org, communications@ecatt.org
1(868) 675-5873 Ext 238

Alternative Dispute Resolution: the Win-Win Approach to Resolving Trade Disputes Tuesday 21 August 2018 09:00am 03:00pm

Topics to be Covered

  • Methods for resolving disputes and knowing when dispute resolution is an option
  • Overview of alternative dispute resolution (ADR) processes including the grievance process
  • Dispute resolution clauses in collective agreements and employment contracts
  • Features of a good dispute resolution process
  • Understanding bias awareness, cultural diversity, power issues and dealing with difficult parties
  • Utilising options for mutual gain
  • Knowing your BATNA (Best Alternative to Negotiated Agreement)

 

Cost: $1,695.00 plus vat (members) | $2,375.00 plus vat (non-members)

Take 25% off these prices with our July/August Summer Special!

For further details please contact:
Ms. Sharon Yorke
syorke@ecatt.org, communications@ecatt.org
1(868) 675-5873 Ext 238

Deconstructing Constructive Dismissal Tuesday 28 August 2018 09:00am 11:30am

Topics to be Covered

  • Understand what is constructive dismissal
  • Understand the common grounds in which an employee can claim constructive dismissal
  • Know the rights of the Employer
  • Know how to protect yourself as the Employer against claims of constructive dismissal

 

Cost: $1,995.00 plus vat (members) | $2,800.00 plus vat (non-members)

Take 25% off these prices with our July/August Summer Special!

For further details please contact:
Ms. Sharon Yorke
syorke@ecatt.org, communications@ecatt.org
1(868) 675-5873 Ext 238